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“From Feedback to Empowerment Through Coaching in the Workplace” with Holli Ilderton


This week on the UpLevel Podcast, we're joined by Holli Ilderton, a seasoned leader at global retailer Lululemon. With over ten years of experience in leadership, Holli shares her journey from management to embodying coaching principles and how tapping into individual values and resilience has transformed her personal experiences and significantly impacted organizational dynamics.

For anyone looking to enhance their approach to leadership through integrating coaching or those already practicing and seeking affirmation, this insightful conversation underscores why such endeavors are worthwhile pursuits. Tune in now!

In this Episode:

  • Holli’s introduction as a seasoned manager and trainer who has spent over a decade at Lululemon.

  • Get insights on how Lululemon integrates coaching into everyday management practices as a core value.

  • Holli describes how receiving internal coaching helped her navigate personal challenges while maintaining professional responsibilities.

  • Insights into how developing leaders through coaching can lead to profound changes within an organization.

  • Get a glimpse of Holli’s day-to-day management of a large retail operation and how she incorporates coaching techniques with both staff and customers.

  • The transformative power of deep listening, metaphors, bottom-lining techniques, and third-level listening skills in effective management.

  • Listen to an anecdote about using curiosity and deep listening skills to help an employee uncover root issues affecting her performance, leading to significant personal growth and career advancement for the individual involved.

  • Hear Holli compare her managerial approaches before coaching and after coaching, highlighting the increased directness, empowerment, accountability, strategic development planning, and ultimately improved outcomes for team members' growth paths.

  • Uncover the distinctions between providing feedback vs engaging in a coaching conversation.

Order of Topics:

  • Holli’s Transformation Through Coaching

  • The Art of Problem-Solving

  • Feedback vs. Coaching

  • Cultivating Leadership at All Levels

  • Resilience in Times of Change

  • Humanizing the Workplace

  • Organizational Growth Through Coaching 

  • Benefits Of Managerial Coaching Skills

Action Items:

  • Identify Your Core Values

  • Embrace Self-Acceptance

  • Develop Active Listening Skills

  • Use Metaphors and Questions in Problem-Solving

  • Separate Feedback from Coaching

  • Integrate Feedback With Coaching Techniques

  • Cultivate Resilience Through Clarity

  • Listen Without Solving Others' Problems Immediately

  • Humanize Your Workplace Culture

  • Foster Leadership Development at All Levels

  • Support Long-Term Organizational Growth

  • Stay Connected With Thought Leaders

  • Educate Yourself Further About Coaching Benefits

  • Evaluate ROI From Coaching Initiatives Within Your Organization

  • Share Success Stories To Inspire Others

About Holli:

Holli is a Co-Active trained coach who has worked for global retailer Lulu Lemon as a manager for Trainer and internal leadership development coach for over a decade. 

Her work centers around the idea that when we as individuals can tap into our own values, our own uniqueness, and our resilience, we not only elevate how we experience our own lives, but we also impact how organizations and ultimately how global systems operate.

About UpLevel Productions: Founded by Christie Mann, MA, CPCC, PCC, and Rachel Baldi, CPCC, PCC, UpLevel creates, produces, and delivers Transformative Experiences, Workshops, Training, Events + Media that develop leaders who make our world a healthier, more alive, and connected place to be. As Associate CTI Faculty Partners, UpLevel is licensed to sell, produce, and deliver Co-Active coach training and leadership development programs around the world to support the transformational growth of individuals and culture inside the workplace and organization. Instagram @uplevelproductions Facebook & LinkedIn @uplevelproductionscompany


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